Policies

Here at The SS&A Club, we actively endeavour to provide our members and guests with access to our policies. Please follow the links below for more information:

 

Dress Code

As a condition of entry to SS&A the following dress regulations apply:

All attire must be:
• Clean
• Neat & tidy
• In good repair
• In good taste
• Appropriate for the relevant venue within SS&A

Not permitted after 7.30pm:

• Men’s sleeveless Tops/Singlets
• Men’s hats and caps (excludes Headwear worn for Religious or Medical Reasons)

Not permitted at any time:

• Offensive clothing
• Swimwear

The Duty Manager can refuse entry to anyone if, in their opinion, the person’s standard of dress is considered unsuitable for SS&A.

 

Registered Clubs Act

Important information for members. Please click here.

 

This club is by law required to keep a register containing information that relates to the management and financial administration of the club including:

  1. A list of disclosures, declarations and returns made by the governing body and employees of the club.
  2. The salary bands of the club’s Top Executives
  3. Details of the overseas travel made by the governing body and employees of the club.
  4. Details of loans given by the club to employees.
  5. Details of certain contracts executed by the club.
  6. Salary details of club employees who are close relatives of the club’s governing body and Top Executives.
  7. Details of the payments made by the club for consultant services.
  8. Details of legal settlements made by the club with a member of the governing body or employee of the club.
  9. Details of legal fees paid by the club for a member of the governing body or an employee of the club.
  10. The club’s annual gaming machine profit.
  11. The amount applied by the club to community development and support.

AND

The club must prepare quarterly financial statements for the governing body that incorporate:

  1. The club’s profit and loss accounts and trading accounts for the quarter, and
  2. A balance sheet as at the end of the quarter.

Privacy Policy

The privacy policy sets out The SS&A Club Ltd’s policy relating to the collection, storage and use of personal information. We respect and are committed to protecting your privacy.

The following statement sets out The SS&A Club Ltd’s policy relating to the collection, storage and use of personal information. We respect and are committed to protecting your privacy. That is why we have adopted this Privacy Policy. This Privacy Policy lets you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

  1. Compliance with Privacy Legislation
    The SS&A Club Ltd takes seriously its obligation to safeguard personal information about its customers. This policy formalises and strengthens this commitment to our customers. The SS&A Club Ltd complies with the National Privacy Principles (NPPs) in the Privacy Act 2001.
  2. Collection of Personal Information
    Personal information is generally defined as information or an opinion that can identify a person. The type of personal information that The SS&A Club Ltd may collect from you will depend upon what dealings you may have with The SS&A Club Ltd. We collect information from you directly and from your use of our products and services.
  3. Use and Disclosure of Personal Information
    In general, our policy is that we only use or disclose personal information for the purpose which was either specified or reasonably apparent at the time we collected it. We may also use or disclose it for any other related purpose for which you would reasonably expect it to be used.If The SS&A Club Ltd wishes to use or disclose the personal information in other circumstances it will obtain your consent to do so, other than in exceptional circumstances such as:

    • Where The SS&A Club Ltd reasonably believe it is necessary to protect any person and/or The SS&A Club Ltd’s rights or property; or
    • The use or disclosure is authorised or required by law or is reasonably necessary to enforce or comply with the law (for example, if The SS&A Club Ltd is required to disclose the information to regulatory authorities or in response to subpoenas or warrants).
  4. Sharing information with other organizations
    The SS&A Club Ltd will not sell your personal information to other companies. The only circumstances in which external organisations may be given access to your personal information are when our contractors and service providers are helping us operate our business or provide a service to you (for example, a company which helps maintain our computer systems or sends out our mail). We require these organisations to agree to our Privacy Policy and to strict conditions governing how this information may be used.
  5. Marketing
    The SS&A Club Ltd will send advertising mail to you:

    • Where the advertising mail is related to the purpose for which the information was collected, or
    • If it would be within an individual’s reasonable expectations to receive such mail, unless you have indicated you do not want to receive such mail.

    If you no longer wish to receive promotional information from The SS&A Club Ltd please advise the Administration Officer. You will need to allow us 30 days to amend our records.

  6. Cookies
    A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) the first time a computer visits a web site that operates cookies. Cookies are necessary to facilitate online transactions and ensure security. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of The SS&A Club Ltd’s online services. The SS&A Club Ltd do not use cookies to keep personal profiles of its customers’ use of the “The SS&A Club Ltd” web site.
  7. Security of personal information
    The SS&A Club Ltd will take reasonable steps to protect personal information it collects and ensure it is accurate and up-to-date. Your information is held on secure servers or in storage located in controlled environments. The SS&A Club Ltd employees are required to maintain the confidentiality of any personal information held by The SS&A Club Ltd.
  8. Access to Personal Information
    Customers are welcome to request personal information The SS&A Club Ltd holds about them. To obtain a copy of the information we have about you, please come to the Club and complete the appropriate form. We will require personal identification. A copy of your file will be made available within 30 days. We will inform you if a cost applies to finding the information before we perform this task.
  9. Changing Information
    If you wish to change personal information that is inaccurate or out-of-date, you may write to the Administration Officer at The SS&A Club Ltd and the record will be changed.
  10. Anonymous Transactions
    Where it is lawful and practicable to do so, customers may transact business with The SS&A Club Ltd without providing personal information. For example, customers can use the gaming facilities in the public areas of the Club without being asked for personal details.
  11. Sending information overseas
    The SS&A Club Ltd will only transfer personal data overseas in circumstances where information has appropriate protection.
  12. Changes in the Future
    The SS&A Club Ltd reserves the right to change its Privacy Policy at any time and notify its customers by posting an updated version of the policy on its website.
  13. The SS&A Club Ltd Links to Other Websites
    The SS&A Club Ltd provides links to other websites but as these linked websites are not under its control, The SS&A Club Ltd is not responsible for the conduct of companies linked to its website and we advise you to review the privacy policies of these sites before disclosing your personal information on them.
  14. Additional Information on Privacy
    For further information about privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissioner’s website

 

Responsible Service of Alcohol

The SS&A Club has a policy to serve our patrons in a responsible, friendly, and professional manner.

Our staff are on hand, to assist patrons in their decision to drink in moderation and, where appropriate, to help you avoid the dilemmas of combining drinking with driving. Staff will not serve any person under the age of 18 years, nor any patron to intoxication.

  • We recognise that it is against the Law to serve any customer to intoxication
  • We recognise that it is against the Law to serve or supply alcohol to any customer under the age of 18
  • We recognise that it is against the Law to allow intoxicated, disruptive or violent behaviour to occur on the premises.
  • We seek to ensure that no harm comes to patrons as a result of our service of alcohol

Our aim is to provide all patrons with a venue for enjoyment and relaxation. Consequently the following policies and procedures have been adopted to ensure the Responsible Service of Alcohol:

  • A range of drinks are offered on these premises. These include a range of non-alcoholic drinks.
  • Non-alcoholic beverages are priced and actively promoted
  • Jugs of iced water are provided on most bars on a complimentary basis
  • We do not seek to encourage rapid or excessive consumption of alcohol
  • Low alcohol beers and mixed drinks are always stocked
  • Staff have been acquainted with the House policy and empowered to offer a range of options as an alternative to alcohol if the feel a patron is becoming intoxicated
  • Staff will contact the Duty Manager and alert them to a patrons’ impending state of intoxication
  • The Duty Manager will determine whether or not service should be refused
  • If Service is refused, the Duty Manager will politely explain to the patron(s) that the premises cannot legally serve alcohol to the point of intoxication
  • Management/Senior Staff will not place other staff in positions where they might come to harm as a result of dealing with violent, intoxicated or disruptive patrons

 

If you are unsure or have questions about the above information – all of our floor staff are familiar with the RSA procedure and will be able to help you.

 

Responsible Service of Gaming

The Albury SS&A Club promotes Responsible Service of Gaming.

Our club’s gaming facilities exist for your pleasure and entertainment and it is in your interests that we, as a responsible venue, look to ensure that our members and their invited guests enjoy these facilities in moderation and NOT EXCESS.

Gaming can take many forms such as horseracing or other forms of racing, dogs etc, Club Keno or other lottery style games such as Housie and poker machines and or Casino style multi terminal gaming devices.

The provision of our gaming facilities are supplied according to strict regulations set down by the Department of Gaming & Racing within NSW and participation with such devices in is accordance with the terms and conditions of the SS&A Club’s Articles of Association which outline the Club’s Internal behaviour requirements for their use.

Outside these By Laws and Government controlled regulations it is by and large the responsibility of each individual member to ensure that their enjoyment of these facilities is within the relative means of their income and spending capabilities.

Not withstanding these measures, the following points may assist our patrons best enjoy these facilities.

DONT’S

  • Do not bet more than you can afford.
  • Do not borrow money to gamble.
  • Do not gamble to recover loss.
  • Do not gamble if you are in either an aggressive or emotional state.
  • Do not attempt to gamble if you are affected by alcohol, drugs or other forms of medication.
  • Do not make multiple withdrawals from eftpos facilities.
  • Do not gamble on credit.
  • Do not let losing upset you.

 

DO’S

  • Do seek help if you are gambling more than you can afford.
  • Do cease gambling once your predetermined spending level has been met.
  • Do tell club officials if you know or suspect a problem gambler.
  • Do enjoy gaming but at moderate levels.

 

KEY POINTS TO LOOK OUT FOR
Often a gambling addiction can be hard to detect. Below is a list of noted research outlining behaviour characteristics which may assist you to identify whether or not you or a friend have a gambling related problem.

  • Frequent mood swings when gambling or near gaming devices.
  • Aggressive behaviour towards a gaming machine device or other patrons in a gaming area.
  • Spending prolonged periods gaming.
  • Not meeting regular household and living expenses due to lack of money by weeks end or nearest income period.
  • Constantly attempting to spend more in order to win back what has been lost.
  • Not being prepared to leave when when the spending level has been met.
  • Signs of anti social behaviour occuring which are not in the normal course of ones behaviour.
  • Relationship stress resulting in domestic or other social problems.
  • Work related problems such as anxiety, high blood pressure, weight loss.
  • Increased isolation or reduction in social interaction and contact with friends, family or colleagues.

 

HELP IS AT HAND
There are a number of Help Services readily available if you suspect you have a gambling problem. These services are free of charge and available 24 hours a day.

G-LINE – 24 HOUR 1800 858 858

LIFELINE – 24 Hour 13 11 14

CLUB MANAGEMENT
The club management is openly available to meet and discuss in private any concerns a member may have in relation to problem gaming.

Such support may include a self ban on gaming or a monitoring role, provided that the individual undertakes mutual consent for the club to assist in this manner.

To further support our role, the SS&A Club DOES NOT provide cheque cashing or credit facilities and it is an offence under the Club’s Articles of Association for members or individuals to solicit monies or loans from other members or club staff on club premises.