We are searching for several casual customer service attendants across the Club.

Front of House Food & Beverage
Social Dining & Bar provides an extensive menu featuring pub and club favourites mixed with modern dishes and authentic Asian flavours. Three newly renovated function spaces allow for multiple use including functions, catered events and entertainment.

Aurum Gaming Lounge & Promotions
The newly renovated Aurum Lounge provides an upmarket, personalised experience for all members and guests through exceptional customer service. RSA & RCG is a must.

Beverage
The SS&A’s four bar areas are distinguishable by their unique elements including a specialised sports bar The Locker Room and The Studio Lounge specialising in cocktails.

Guest Services
All of the above plus two alfresco areas, kids room, conference room and plenty of on-site car parking makes the SS&A Reception a busy, multitasking environment for the face of our business.

If you are energetic and passionate with the skills and commitment to give our customers an exceptional experience every time, then we want to hear from you!

Requirements for the role:

• Enthusiasm and passion for customer service
• Ability to work within a strong and committed team
• Ability to work under pressure at a fast pace
• Mature attitude and exceptional presentation and grooming standards
• NSW RSA and NSW RCG essential

Please send your application to careers@ssaclub.com.au

We are searching for several casual customer service attendants across the Club.

Front of House Food & Beverage
Social Dining & Bar provides an extensive menu featuring pub and club favourites mixed with modern dishes and authentic Asian flavours. Three newly renovated function spaces allow for multiple use including functions, catered events and entertainment.

Aurum Gaming Lounge & Promotions
The newly renovated Aurum Lounge provides an upmarket, personalised experience for all members and guests through exceptional customer service. RSA & RCG is a must.

Beverage
The SS&A’s four bar areas are distinguishable by their unique elements including a specialised sports bar The Locker Room and The Studio Lounge specialising in cocktails.

Guest Services
All of the above plus two alfresco areas, kids room, conference room and plenty of on-site car parking makes the SS&A Reception a busy, multitasking environment for the face of our business.

If you are energetic and passionate with the skills and commitment to give our customers an exceptional experience every time, then we want to hear from you!

Requirements for the role:

• Enthusiasm and passion for customer service
• Ability to work within a strong and committed team
• Ability to work under pressure at a fast pace
• Mature attitude and exceptional presentation and grooming standards
• NSW RSA and NSW RCG essential

Please send your application to careers@ssaclub.com.au

Aurum Gaming Lounge & Promotions
Aurum Lounge provides an upmarket, personalised experience for all members and guests through exceptional customer service. If you are energetic and passionate with the skills and commitment to give customers an exceptional experience every time, then we want to hear from you!

NSW RSA & RCG is a must.

What’s in it for you?

• Generous employee discounts
• Coffee allowance
• Uniforms provided
• Free access to 24/7 safety, health and well-being support (Sonder)
• Great working culture

 Job requirements include:

• Enthusiasm and a passion to deliver a superior customer service experience
• Ability to work within a strong and committed team
• Eye for detail and initiative
• Ability to work under pressure at a fast pace
• Professional attitude and exceptional presentation and grooming standards
• Promoting internal activities, events, and special offers
• Liaising with members and guests to provide and exceptional entertainment experience
• Full availability to work a rotating roster (day, late nights, weekends and public holidays)
• NSW RSA and NSW RCG mandatory prior to commencement.

If you or anyone you know is the right fit for this role, we encourage them to apply. Please send applications to careers@ssaclub.com.au

We have an exciting opportunity for a Gaming Services Manager to join the Management team at the SS&A Club. This is a pivotal role, driving your team with empathy and passion, ultimately leading to exceptional customer experiences and contributing to our business success.

You will be responsible for enhancing and optimizing the overall experience of customers and employees in the Aurum Bar and Lounge ensuring that every interaction, touchpoint and engagement aligns with our values and exceeds our customer service expectations.

Key Responsibilities:

• Personally greet and assist gaming patrons and maintain a high level of visibility on the gaming floor
• Develop and maintain strong and positive relationships with key stakeholders and customers
• Actively listen to feedback, anticipating customer and employee needs
• Guide the team to create more meaningful and impactful interactions
• Manage service levels and response times while ensuring exceptional customer service at all times
• Lead and manage a team of floor staff and team leaders ensuring they feel valued and empowered to deliver exceptional experiences
• Train staff and uphold standards with passion fueling enthusiasm, dedication, and innovation within the team
• Manage department rosters and leave ensuring optimal staff levels and coverage
• Act as Host for gaming events and activities
• Maintain the role of Responsible Gambling Officer
• Comply with all internal policies and procedures, relevant statutory and regulatory requirement, legal demands and professional and ethical standards with respect to Responsible Conduct of Gaming and Anti Money Laundering

Why Choose Us?

You will be supported by professional management, receive staff discounts, corporate uniform, free coffee, on-site parking, ongoing training and development opportunities and free access to Sonder (health, safety and wellbeing app) for you and your family members!

Work days will be Tuesday to Saturday and include days, nights and weekends. Roster flexibility will be required to meet operational demands, peak trade periods and special events.

About You

You will have exceptional customer service skills and demonstrated experience leading a team in a customer service environment. You will have a confident and approachable personality and a can-do attitude. Your communication, organisational and interpersonal skills will be exceptional.

A National Police Check will be required during the recruitment process for this position.

Send your application including cover letter to careers@ssaclub.com.au or contact Pip Flegeltaub on 0260 226102 for a confidential chat.

Applications close 17th April 2024 unless filled prior.

Are you up for a challenging and rewarding full-time role in our Human Resources Team?

Reporting to the Human Resources Manager, you will be responsible for providing high quality administrative support across the employment lifecycle including recruitment, performance management and employee relations.

You will work closely with all department and management to ensure the confident delivery of quality and consistent HR services.

Key Responsibilities:

• Coordinate the recruitment and selection process including drafting job vacancy advertisements, posting on relevant job boards, shortlisting applicants, arranging and conducting interviews
• Coordinate job offers, preparing letters of offer and the onboarding process
• Ensure a positive applicant experience and a smooth transition to the SS&A team by collaborating with the HR team and department managers to schedule induction, training and ongoing support
• Coordinate and manage HR administrative tasks including maintaining records and files
• Assist to maintain relevant and current policies and position descriptions
• Manage on-site uniforms including ordering and stocktake
• Manage the offboarding process including exit interview and return of company property and equipment

You will be a highly organised multi-tasker and team player with previous experience in recruitment and HR. Your written and verbal communication skills will be exceptional, and you will have a positive and resilient approach.

Human Resources qualification and HR administration experience is essential.

Why choose us:

You will have the support of a dedicated HR team and work in a progressive and successful venue. We offer opportunities for additional training and scope for career development as well as a great working culture – Have Fun is one of our core values!

You will have access to employee benefits including corporate uniform, staff discounts, Sonder (safety, health & wellbeing app), Employee Assistance Program, staff lounge, ongoing training and educational opportunities.

If you are interested in an exciting, yet challenging role and think you’ve got what it takes to support the SS&A club on our growth journey, then we want to hear from you!

Send your application including cover letter to careers@ssaclub.com.au or contact Pip Flegeltaub on 0260 226102 for a confidential chat.

Applications close 5^th April 2024, unless the position is filled prior.